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GENERAL INFORMATION
Our shipping is calculated based on weight, size, and destination. The heavier your order, the higher your shipping cost will be. Our shipments originate in New Jersey; so the farther away from New Jersey you are, the higher your shipping cost will be. For UPS domestic shipments, we use the carrier’s published shipping rates. For UPS international shipments, we offer a discounted rate off the carrier’s published shipping rates. For USPS shipments, we add a minimal charge to the carrier’s published shipping rates to cover our cost for the service of Delivery Confirmation (domestic only) and for insurance against loss or damage. Most orders require 2-3 days to process before shipment.
HOW TO GET A SHIPPING QUOTATION
To see your shipping options/costs before entering your personal information, enter the products and quantities that you want to order. On the Shopping Cart Summary Page, enter your Zip Code and click on “Shipping Quote”. Note that the shipping options displayed are based on
zip code and country only. Actual shipping options presented on the checkout page may differ depending on additional address information and any product restrictions.
DOMESTIC SHIPMENTS
UPS (United Parcel Service)
UPS services are very reliable, offer detailed tracking information, and guaranteed on-schedule delivery*.We offer standard UPS Ground, UPS 2nd Day Air and UPS Next Day Air.UPS services are not available for APO/FPO orders.UPS does NOT deliver to United States Post Office Boxes; a physical street address must be specified.UPS does NOT deliver on Saturday at the quoted rates. Please consider this when selecting a shipping method. In some cases, Saturday delivery is available at a higher cost. E-mail
customerservice@teebop.com for more information.
*NOTE: The UPS on-schedule delivery guarantee does not apply to packages that are delayed due to causes beyond UPS’s control, such as weather delays and disruptions in air or ground transportation networks. Please consider this especially when opting to use an expedited shipping method.
Click Here to view the normal UPS Ground Shipping Time Map from Whippany, New Jersey, which is the location of our warehouse. These delivery times do NOT include the 2-3 business days required for us to process your order.
USPS (United States Postal Service) First Class Mail and Priority Mail
Most orders are delivered within 2-10 days FROM DATE OF SHIPMENT (depending on location and excluding Sunday delivery). This delivery time DOES NOT INCLUDE the 2-3 business days required for us to process your order.APO/FPO destinations may take longer (read more
about APO/FPO).Tracking is not available on orders shipped via a USPS shipping method.
USPS First Class Mail is available as an option for packages 13 ounces or less.
USPS Priority Mail is available as an option for heavier packages only for deliveries to PO Boxes, APO/FPO addresses, and when it is less expensive than UPS Ground.
Post Office Boxes
If you intend to ship to a Post Office Box, only USPS shipping options (First Class Mail or Priority Mail, depending on package weight) will be available for you to select on the final checkout page*. If you prefer to ship your order via UPS (United Parcel Service), you MUST enter a physical street address to which your package can be delivered. UPS does NOT deliver to Post Office Boxes.
NOTE: Orders containing products with an ORM-D designation  must be shipped via UPS Ground and, therefore, require a physical street address.
*Exception: We do not offer Priority Mail outside of the 48
contiguous US. To qualify for First Class Mail service, a domestic
package must weigh 13 ounces or less.
APO/FPO Orders
Packages weighing 13 ounces or less are shipped USPS First Class Mail.Packages heavier than 13 ounces are shipped USPS Priority Mail.UPS Services are not available for APO/FPO orders.ORM-D designated products may not be shipped to APO/FPO addresses (read more). Some products may be restricted from shipping to APO/FPO addresses (read more).Tracking is not available for orders shipped via a USPS service.
Alaska/Hawaii/Puerto Rico Orders
Packages weighing 13 ounces or less are shipped USPS First Class Mail.Packages heavier than 13 ounces are shipped UPS only.ORM-D designated products may not be shipped to Alaska, Hawaii, or Puerto Rico (read more).
Some products may be restricted from shipping to Alaska, Hawaii, or Puerto Rico
(read more).
For orders shipping to Puerto Rico, Puerto Rico must be selected from the STATE drop-down box and the United States must be selected from the COUNTRY drop-down box.
Guam/Northern Mariana Islands/US Virgin Islands Orders
Packages weighing 13 ounces or less are shipped USPS First Class Mail.
Packages heavier than 13 ounces are shipped UPS Worldwide Saver only.
ORM-D designated products may not be shipped to these destinations (read more).
Some products may be restricted from shipping to these destinations.
When placing an order, Guam/Northern Mariana Islands/US Virgin Islands must be selected from the STATE drop-down box and the United States must be selected from the COUNTRY drop-down box.
INTERNATIONAL SHIPMENTS
No international shipping options are available at this time
DELIVERY TIMES
Estimated delivery times do NOT include the 2-3 business days required for order processing. They refer only to the length of time from date of shipment to date of delivery. If you place an order on Thursday, it will in most cases be shipped on Monday. If you place an order on Friday, Saturday, or Sunday, it will in most cases be shipped on Tuesday or possibly Wednesday. If you place an order on Monday, it will in most cases be shipped on Wednesday, etc. If you place an order on or close to a holiday, there may be a delay in receiving your order. This applies to all shipping methods, including Expedited methods.
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DOMESTIC DELIVERY TIMES |
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USPS (US Postal Service) |
| First Class Mail (13 oz or less) |
2-10
Business Days (APO/FPO will take longer) |
| Priority Mail |
2-10
Business Days (APO/FPO will take longer) |
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UPS* (United
Parcel Service) |
| UPS Ground |
1-7
Business Days (See Map) |
| UPS
2nd Day Air |
2 Business Days |
| UPS Next Day Air |
1 Business Day |
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*UPS does not deliver on Saturday or Sunday. Please consider this when selecting a shipping method. In some cases, Saturday delivery is available at a higher cost. E-mail customerservice@teebop.com for more information. Also, please note that the UPS on-schedule delivery guarantee does not apply to packages that are delayed due to causes beyond UPS’s control, such as weather delays and disruptions in air or ground transportation networks. Please consider this especially when opting to use an expedited shipping method. |
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ORM-D PRODUCTS
A number of our products, mainly aerosols, are designated as ORM-D Consumer Commodities. ORM-D stands for Other Regulated Materials, Domestic. It is a designation assigned by the U.S. Department of Transportation to denote a small amount of material that can be considered a hazardous substance, but packaged in a form intended or suitable for retail sale.
ORM-D products must be shipped via a ground method of transportation. Therefore, orders containing ORM-D products must be shipped via UPS Ground; and we limit their sale to the 48 contiguous United States.
RESTRICTED PRODUCTS
A number of our products are not shipped outside of the 48 contiguous US because of their weight, size, packaging, and/or increased risk of damage in transit. These products display the message: “Delivery within the 48 Contiguous United States Only.” Products restricted to the 48 Contiguous United States may not be shipped to APO/FPO addresses.
We also sell products that are not permitted by the manufacturer to be shipped outside of the United States OR that we choose to not ship outside of the United States (shipments of these products are allowed to destinations in the 48 contiguous United States,
Alaska, Hawaii, Puerto Rico, Guam, US Virgin Islands, the Northern Mariana Islands and
APO/FPO addresses; however, shipping options are limited for locations outside of the 48 contiguous US). These products display the message: “Delivery within the United States Only”.
SHIPMENT CONFIRMATION & ORDER TRACKING
Customers who provide a valid e-mail address while placing their order will be notified via e-mail when their order has shipped. For orders shipped via UPS (United Parcel Service), the e-mail notice includes a tracking link for the shipment (tracking information may not be available until after 4:00 PM). There is also an Order Tracking selection at the top of our home page. To track your order from
this link, you will need your order number and your
zip code.
NOTE: Tracking is not available for orders shipped via USPS First Class
or
USPS Priority Mail shipments.
REFUSING DELIVERY Orders that are refused and returned to us by the carrier will receive credit for the product that can be resold
LESS any return shipping fees imposed on us by the carrier
HOW TO REPORT A NON-DELIVERED ORDER
Please refer to the
DELIVERY TIMES topic to determine the typical amount of time it should take for your package to be delivered to you depending on the shipping method selected. Please wait the maximum amount of time indicated before reporting a non-delivered order.
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FOR A UPS SHIPMENT... |
FOR A USPS SHIPMENT... |
Check the UPS tracking information for your order (refer to the
SHIPMENT CONFIRMATION & ORDER TRACKING topic for instructions).
- If tracking indicates a problem with your order, contact us at 1-800-667-4860 or send an e-mail to
customerservice@teebop.com.
- If tracking indicates your order was delivered but you have not received it, please check with family members, neighbors, business associates, etc., to make sure that no one picked up your package for you. Also check around your house or business to make sure the package was not left on a porch, in a garage, in the apartment office, etc. If you still cannot locate your package, please contact us at the phone number or e-mail address shown above.
NOTE: A non-delivered UPS shipment must be reported within 10 business days (Mon-Fri) from date of shipment.
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If your package has not arrived within the delivery time specified, perform the following steps:
- Check with family members, neighbors, business associates, etc., to make sure that no one picked up your package for you.
- Check with your postal carrier or local post office to make sure that your package was not returned to the post office.
- If you still cannot locate your package, please contact us at 1-800-667-4860 or send an e-mail to
customerservice@teebop.com.
NOTE: A non-delivered USPS shipment must be reported within 30 business days (Mon-Sat) from date of shipment.
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Please Click Here to read important information regarding Order Cancellations and Returns.
UPS®, UPS & Shield Design®, Quantum View Notify™ and UNITED PARCEL SERVICE® are registered trademarks of United Parcel Service of America, Inc. United States Postal Service®, Postal Service™and Post Office™ are trademarks of the United States Postal Service.
Updated: 5/15/2010
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